Accessibility Customer Standards Act Policy

At Lovsuns, we are committed to being responsive to the needs of all its employees, customers, and visitors. As an employer, and a provider of goods and services, Lovsuns is committed to ensuring its goods and services are provided in an accessible manner. The Company is committed to providing a workplace which demonstrates mutual respect for one another as employees, customers and individuals. The Company shall provide an environment based on the principles of dignity, independence and equal opportunity.

Lovsuns Tunneling Canada Ltd. will communicate with people with disabilities in ways that take into account their disability. When required and or requested the Company shall provide individuals with alternate formats of documents. 

Service Animals

For the purpose of this policy, a ‘service animal’ is a defined as either:

  • A “guide dog,” as defined in section 1 of the Blind Persons’ Rights Act; or
  • An animal is a service animal for a person with a disability, if it is readily apparent that the animal is used by the person for the reasons relating to his or her disability.

Lovsuns Tunneling Canada Ltd. welcomes people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on Lovsuns premises.

In the event of a planned or unexpected disruption to service or facilities for customers with disabilities on the premises, Lovsuns will notify the customer promptly. A notice will be posted at the entrance of the building. The notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or service, if available. 

Notice of the temporary disruption will be posted at the main entrance door. 

As prescribed under Ontario Regulation 429/07 – Accessibility Standards for Customer Service,

Lovsuns Tunneling Canada Ltd. will provide training to all employees, volunteers, and company representatives who deal with the public or other third parties on its behalf. All Lovsuns Tunneling Canada Ltd., employees, contract and temporary employees will be trained. 

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard.
  • The Company’s accessible Customer Service Plan
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing Company goods and services.

Staff will also be trained when changes are made to our accessible customer plan.

Human Resources shall keep records of all AODA training provided. Records will include the dates on which the training is provided along with the name and the number of individuals who attended training. 


Customers who wish to provide feedback on the way Lovsuns Tunneling Canada Ltd. provides goods and services to people with disabilities can provide feedback by emailing the Company via its website. The feedback will then be forwarded to a Human Resources Representative.

In the event of a complaint, a Human Resources Representative will investigate the matter. All information will be documented and will be retained in the Human Resources Department.